Cancellation Policies
For Grooming Appointments
Typically, a deposit is not required to schedule a grooming appointment. However, if you no call/no show the day of your appointment, you will be asked to leave a $50 non refundable deposit for future grooms. This deposit IS used toward your groom, and is not additional “on top” of your groom fee. This is due to our groomer’s pay structure, and needing to protect her time. Our groomer sets her policies, and on the hospital level, it is our job to enforce them. If you call to cancel 24 hours in advance, or if you need to reschedule (again, with a 24 hour notice), a deposit will not be required. This 24 hour notice allows our groomer to get those on her waiting list in, whereas if she has a no call/no show same day, she cannot get them in. Thank you for your understanding.
For Doctor appointments
Current or Returning Clients: No deposit is required to make an appointment with a doctor, except for in the event of chronic no call/no shows (typically 3 times in a row). If you are on our schedule, and we receive no communications from you for multiple appointments, you may be required to leave a non-refundable deposit to hold future appointments. This is to ensure that we can get as many patients in as need to be seen, and if we experience no call/no shows on a doctor’s schedule, that is time we may have been able to see a sick patient instead. Our goal is to not have anyone wait for longer than necessary to have their pet seen, and concerns addressed. This non-refundable deposit WILL BE APPLIED toward your bill on the day of your appointment.
For Surgeries
Our doctors dedicate the first half of their day to spending quality time with their surgical patients and ensuring they receive appropriate care. This is part of our whole-person (patient) approach. We believe that the best care is to have our doctor and surgical assistant wholly focused on your pet before, during, and after anesthesia so your doctor will not be seeing other appointments during your pet’s surgery time.
We currently require a $75 non-refundable deposit to schedule surgery – this $75 is applied to your pet’s final bill the day of their procedure and is not an “additional” fee. This simply ensures your commitment to bringing your pet in, and ensures the appropriate time dedication from our staff. If you call to reschedule within 24 hours of your surgery, this $75 deposit is still applicable on your rescheduled procedure. This deposit is only refundable if we receive a 48 hour or greater cancellation notice from you.
