Cancellation Policies

For Grooming Appointments

All new clients are required to leave a $50 deposit — no exceptions.

This deposit will be forfeited if you cancel or reschedule with less than 24 hours’ notice, or if you fail to show up for your appointment.

If you give at least 24 hours’ notice, the deposit can be applied to your rescheduled appointment or refunded upon request.

For Doctor appointments

Current or Returning Clients: No deposit is required to make an appointment with a doctor, except for in the event of chronic no call/no shows (typically 3 times in a row). If you are on our schedule, and we receive no communications from you for multiple appointments, you may be required to leave a non-refundable deposit to hold future appointments. This is to ensure that we can get as many patients in as need to be seen, and if we experience no call/no shows on a doctor’s schedule, that is time we may have been able to see a sick patient instead. Our goal is to not have anyone wait for longer than necessary to have their pet seen, and concerns addressed. This non-refundable deposit WILL BE APPLIED toward your bill on the day of your appointment.

For Surgeries

Our doctors dedicate the first half of their day to spending quality time with their surgical patients and ensuring they receive appropriate care. This is part of our whole-person (patient) approach. We believe that the best care is to have our doctor and surgical assistant wholly focused on your pet before, during, and after anesthesia so your doctor will not be seeing other appointments during your pet’s surgery time.

We currently require a $75 non-refundable deposit to schedule surgery – this $75 is applied to your pet’s final bill the day of their procedure and is not an “additional” fee. This simply ensures your commitment to bringing your pet in, and ensures the appropriate time dedication from our staff. If you call to reschedule within 24 hours of your surgery, this $75 deposit is still applicable on your rescheduled procedure. This deposit is only refundable if we receive a 48 hour or greater cancellation notice from you.